Return & Refund policy

At Hermosa Fashion, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied with your order, our return and refund policy is here to assist you.

1. Returns

• Eligibility: You have 30 days from the date of delivery to return any items.
• Condition: Items must be unworn, unwashed, and in their original condition with all tags attached. Any items returned with signs of wear, damage, or alterations may not be eligible for a refund or exchange.
• Non-Returnable Items: Please note that the following items cannot be returned:
  • Sale items
  • Gift cards
  • Intimates (e.g., underwear, swimwear)
  • Customized or personalized items

2. Return Process

• Step 1: Contact our customer service team at [Hermosafashion@gmail.com] to initiate a return. Please include your order number and the reason for your return.
• Step 2: Our team will provide you with a return authorization number and instructions on how to send your item(s) back to us.
• Step 3: Package your return securely, ensuring the return authorization number is included.
• We initiate returns in 30 working days

Shipping: Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping method as Hermosa Fashion is not responsible for lost or damaged returns.

3. Refunds

• Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days.
• Method of Refund: Refunds will be credited to your original method of payment. Please note that shipping fees are non-refundable.
• Late or Missing Refunds: If you haven’t received a refund within the stated timeframe, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [hermosafashion@gmail.coml].

4. Exchanges

• Eligibility: If you need to exchange an item for a different size or color, please contact us within 30 days of receiving your order. Exchanges are subject to availability.
• Process: To initiate an exchange, follow the same process as returns. Once we receive the item, we will ship the new item to you free of charge.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [customer service email] with your order number and photos of the damage. We will arrange for a replacement or issue a full refund.

6. Contact Us

If you have any questions or concerns about our return and refund policy, please do not hesitate to contact us at:8130860969